Digital Accessibility Statement

Commitment to Digital Accessibility

At the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), we are committed to making all our digital platforms accessible and inclusive for everyone, including People of Determination and Senior Citizens.

This commitment reflects the UAE’s national vision for a barrier-free digital ecosystem, as outlined in the UAE National Policy for Digital Accessibility.

We are dedicated to providing an equitable digital experience that enables every individual to access our information, services, and resources independently, confidently, and with dignity.

Accessibility Standards

Our digital platforms, developed using the UAE Design System, are designed to be inherently compliant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA standards, offering advanced features that promote greater inclusivity for all users.

The Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) carefully implements all required accessibility criteria and validates the accessibility performance to ensure full and accurate compliance.

This approach guarantees that accessibility is genuinely embedded into the design, development, and continuous improvement of all our digital services.

Ongoing Accessibility Efforts

At the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), accessibility is an ongoing priority.
We are committed to continuously improving the usability and accessibility of our digital platforms to serve all users better.

Our efforts include:

  • Conducting regular accessibility audits and evaluations.
  • Implementing updates and enhancements based on accessibility testing results and user feedback.
  • Monitoring compliance with the latest standards, including WCAG 2.2 AA.
  • Collaborating with People of Determination and Senior Citizens to gather insights and ensure that our platforms meet their needs effectively.

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Through these efforts, we aim to provide a seamless, barrier-free digital experience that evolves with changing technologies and user expectations.

Accessible Features

To ensure an inclusive and user-friendly experience for all visitors, the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) offers a wide range of accessible features across our digital platforms, including:

  • Text Reader: Enables users to listen to on-screen content.
  • Alternative Text for Images: Descriptive text for all non-decorative images for screen reader compatibility.
  • Adjustable Font Size: Ability to resize text for better readability.
  • Keyboard Navigation: Allows full navigation of the website using keyboard shortcuts.
  • High-Contrast Mode: Enhances the visibility of text and interface elements.
  • Screen Reader Compatibility: Full support for assistive technologies like screen readers.
  • Speech Recognition: Users can navigate and control the website using voice commands.
  • Sign Language Translation: Key content is available with sign language interpretation for users with hearing impairments.
  • Accessible Forms: All electronic forms are designed to be easily navigable by users with assistive technologies.
  • Video Captions and Transcripts: Captions and transcripts are provided for all video materials.
  • Audio Download: Users can download audio versions of text content in MP3 format for offline listening.
  • Facial Recognition: Innovative use of facial recognition technology to assist users in interacting with digital content.
  • How-To Videos: Instructional videos available to guide users through digital services and platforms.
  • Keyboard Shortcuts: Simplified navigation through keyboard commands, enhancing usability without a mouse.
  • Notifications and Feedback: Clear messaging and simple forms to submit accessibility feedback and report issues.
  • Understandable Content: Content is designed to be easy to read, avoiding complex sentence structures and technical jargon.
  • Browser Compatibility: Our websites are optimized for use across all major web browsers and devices.

For a full overview of our accessibility features and tools, please visit our Accessibility Page.

Continuous Improvement

At the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP), we view digital accessibility as an ongoing commitment.
We continuously work to enhance the accessibility of our digital platforms to keep pace with evolving technologies, standards, and user expectations.

Our approach to continuous improvement includes:

  • Conducting regular accessibility audits and assessments of our websites and applications.
  • Incorporating user feedback to identify and address any barriers to accessibility.
  • Updating and enhancing accessibility features in line with international best practices, such as the WCAG 2.2 Level AA standards.
  • Collaborating with People of Determination, Senior Citizens, and accessibility experts to ensure our services meet diverse user needs.
  • Providing regular training to our teams to foster a culture of accessibility and inclusivity across all digital services.

Through these efforts, we aim to maintain an accessible, inclusive, and user-centered digital experience for everyone.

Limitations and Exceptions

While the Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) is committed to providing a fully accessible digital experience, there may be some limitations.

Certain content, third-party integrations, or legacy systems might not fully meet all accessibility standards despite our best efforts.
Examples of third-party services may include interactive maps, payment platforms, or embedded external content that are outside of our direct control.

We are actively working to address these areas and continually seek to minimize any accessibility barriers.
If you encounter any accessibility challenges while using our digital services, we encourage you to contact us so we can offer alternative access methods and improve your experience.

Feedback and Support

We are committed to continuously enhancing the accessibility of our digital platforms.
If you encounter any difficulties accessing our websites or services, or if you have suggestions to help us improve, we encourage you to contact us.


    Compliance with Laws and Policies

    The Federal Authority for Identity, Citizenship, Customs & Port Security (ICP) fully complies with all applicable UAE laws, regulations, and directives related to digital accessibility.

    This includes adherence to the UAE National Policy for Digital Accessibility, as issued by the Telecommunications and Digital Government Regulatory Authority (TDRA).

    Our commitment ensures that our digital platforms are designed and maintained in line with national standards and international best practices, promoting equal access for all users, including People of Determination and Senior Citizens.