Emirates ID delivers 500,000 cards to owners in 45 days

The Emirates Identity Authority has affirmed that it has made great strides in printing ID cards and delivering them to their owners. It revealed that on some days as many as 30,000 ID cards were delivered to their owners via the postal centers affiliated to the Emirates Post Holding Group across the UAE.

The Emirates Identity Authority said the constant rise in the number of registrants in ID cards in the light of the registration deadlines set for each emirate and hence the rise in number of daily printed cards led to considerable pressures on the delivery of ID cards in a number of Emirates Post-affiliated service centers.

The Emirates Identity Authority clarified that it held intensive technical meetings with the people in charge of the Emirates Post to seek solutions for some postal centers which were recently overcrowded by people coming to pick up their ID cards, adding that such solutions were aimed at overcoming this challenge and upgrading the ID card delivery service. The Emirates Identity Authority pointed out that the Emirates Post had previously announced that there was no organization across the UAE that delivered it such a huge number of postal parcels as did the Emirates Identity Authority.

The Emirates Identity Authority said the Emirates Post played a major role in solving the problem of delayed delivery of ID cards to their owners over the past period, adding that the group was able to deliver more than 571,000 cards to customers between January 1 and February 15 out of 977,000 cards delivered by the Emirates Identity Authority to the Emirates Post over the same period.

The Emirates Identity Authority pledged to intensify the common efforts with the Emirates Post to get rid of over crowdedness as soon as possible by taking a number of procedures that would improve the situation in the upcoming period. It called on customers not to wait until the last minute to take out or pick up the ID card as this would affect the standard of service that both sides were keen to provide and would lead the postal centers or registration centers located in areas of high population density to be over-crowded.

The Emirates Identity Authority said it was exerting strenuous efforts to complete as soon as possible the decentralized print project and provide self-service machines in its centers to enable its customers to receive their cards immediately after the procedures for registration or renewal of their ID card are completed. It pointed out that the test launch of the first phase of the decentralized print project would be made in the coming two weeks in a number of its centers that receive a large turnout.

The Emirates Post increased the number of its employees and the working days at its service centers and currently receives customers throughout the week, the Emirates Identity Authority said, adding that the Emirates Post extended the working hours in all its centers from 8am till 9pm and allocated platforms for women.

The Emirates Identity Authority pointed out that the Emirates Post co-ordinated with some major companies operating in the UAE to deliver the cards of the employees of these companies to their worksites without the need for them to visit the post offices.