| Strategic Objective | KPI | Target for Q3 2013 | Actual Value* | Status |
| Enroll and maintain an accurate, comprehensive and up-to- date population register | Customer complaints resolved on time/total complaints (%) | 77.64% | 88.54% | |
| Remarks resolved within specified time (%) | 80% | 97.18% | |
| Number of new eServices provided to facilitate registration | 2 | 4 | |
| Internal customer satisfaction about the registration system (%) | 90% | 84% | |
| Availability of the registration system (%) | 100% | 99.9% | |
| Emiratis who renewed their ID cards/total expected number (%) | 95% | 91.49% | |
| Returned cards by customers/total produced cards (%) | 1.50% | 0.13% | |
| Rejected cards/total number of produced cards (%) | 1.7% | 1.67% | |
| Satisfaction of government customers about the populations statistics service (%) | 85% | 87% | |
| Maximum number of days database is broken down (except for planned time)/operational time | 2 | 0 | |
| Develop a secure, and integrated infrastructure enabling data access and exchange | Number of agreements made to use the digital identity | 20 | 14 | |
| Completion of the electronic integration project (%) | 100% | 85% | |
| Establish the ID card as the most valued card in the UAE | Number of implented activities, events and theme in the Marketing and Community Outreach Plan | 23 | 30 | |
| Number of implemented social participations | 18 | 33 | |
| Completion of the the Marketing and Community Outreach Plan (%) | 100% | 99% | |
| Distribution of the eCard reader/annual target (%) | 72% | 27.34% | |
| To build a service-based organization focused on attaining objectives, improving customer service and establishing efficient result-oriented internal services | Completion of renewing ISO 27001 project (%) | 100% | 100% | |
| Employee awareness of Emirates ID objectives (%) | 85.33% | 86.36% | |
| Employee satisfaction about internal communication (%) | 80% | 81.2% | |
| Completed internal applications during the set period (%) | 95% | 75.49% | |
| Customer satisfaction about the services (%) | 95% | 91.6% | |
| New services provided (%) | 75% | 100% | |
| Average time to complete tenders | 30 | 20.6 | |
| Average time to complete practices (days) | 15 | 8.1 | |
| Average time to complete direct purchasing orders | 7 | 5.09 | |
| Average time to sign contracts | 30 | 36.58 | |
| Supplier satisfaction about Emirates ID (%) | 85% | 82.76 | |
| Average time to settle financial obligations for external customers | 10 | 6.6 | |
| Number of days needed to close the accounts every 3 months | 16.5 | 8 | |
| Spending from the budget without group 21 salaries (%) | 100% | 86.08 | |
| Departments measured through implementing the strategy (%) | 100% | 100% | |
| Projects that have been identified in the strategic plan (%) | 100% | 100% | |
| Average suggestions for 100 employees | 110 | 112.23 | |
| Implemented suggestions/proposed (%) | 30% | 46.43% | |
| Average training hours for each employee in the leadership category | 17 | 18.5 | |
| Average training hours for each employee in the supervisory category | 18.5 | 20.53 | |
| Average training hours for each employee in the executive category | 16 | 13.61 | |
| Average training hours for each employee in the specialized category | 12.47 | 17.93 | |
| Trainees in the leadership category (%) | 100% | 100% | |
| Trainees in the supervisory category (%) | 100% | 86.22% | |
| Trainees in the executive category (%) | 100% | 94.44% | |
| Trainees in the specialized category (%) | 100% | 96.55% | |
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