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The Federal Authority for Identity, Citizenship, Customs & Port Security was awarded a 5 star rating by the Global Star Rating System for Services on 19/11/2023
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The Residency and Foreigners Affairs Department – Al Dhafra provides an integrated range of services to citizens and residents. It has been awarded a 6-star rating in the UAE Program for Excellence in Government Services, the Global Star Rating System for Services approved by the Prime Minister’s Office, in the most recent evaluation cycle in 2022.
ID Card Services
Issuance of ID Card
Available exclusively to UAE citizens and GCC citizens
Renewal of ID Card
Available exclusively to UAE citizens and GCC citizens
Replacement of ID Card
Available to all categories
Collection of Printed ID Card (Urgent Service)
Fingerprint Capture
Customer Service
Note:
An additional fee of AED 150 for Urgent Service applies to transactions completed inside the center.
Customer Service – Inquiries
Family data inquiries
Passport inquiries
Visa inquiries
Residency permit inquiries
Establishments registration and follow-up inquiries
Western Region - next to the Integrated Services Center (Tamm), Madinat Zayed Branch
Last updated on: March 5, 2026 /
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