Logo
The Federal Authority for Identity, Citizenship, Customs & Port Security was awarded a 5 star rating by the Global Star Rating System for Services on 19/11/2023
Disclaimer: The display of content in other languages relies on the automated translation service provided by Google. Accordingly, the Federal Authority for Identity, Citizenship, Customs and Port Security bears no responsibility for the accuracy of the translated content.
Al Jazeera Customer Happiness Center is one of the main centers affiliated with the Federal Authority for Identity, Citizenship, Customs, and Port Security. It specializes in providing all services related to the UAE ID card.
This specialization aims to offer an integrated and focused experience for customers seeking to complete their ID card transactions with ease and efficiency, within a professional service environment that ensures high-quality performance while saving time and effort.
The center has been awarded a 4-star rating under the Global Star Rating System for Services issued by the Prime Minister’s Office, reflecting its commitment to the highest standards of quality, efficiency, and innovation in delivering government services.
ID Card Services
Issuance of ID Card
Available exclusively to UAE citizens and GCC citizens
Renewal of ID Card
Available exclusively to UAE citizens and GCC citizens
Replacement of ID Card
Available to all categories
Collection of Printed ID Card (Urgent Service)
Fingerprint Capture
Customer Service
Note:
An additional Urgent Service fee of AED 150 applies to transactions completed inside the center.
Abu Dhabi - Al Nahyan area - at Al Jazira Sports Club
Last updated on: March 5, 2026 /
You are leaving https://icp.gov.ae and entering a website that Federal Authority For Identity, Citizenship, Customs & Port Security does not control and may have a different content and privacy policies.
Support and live chat with a support staff member.
The virtual assistant Hamad provides a fast response with no waiting.
Our site enables script (e.g. cookies) that is able to read, store, and write information on your browser and in your device. By using our website, you're agreeing to the collection of data as described in our Privacy Policy.
