Accessibility

We are committed to providing a comfortable and flexible browsing experience for all visitors to the authority’s website, considering the diversity of devices used and the specific needs of users. Our website includes a set of advanced features designed to enhance accessibility, ensuring user comfort and ease of interaction with the provided content. We continuously strive to create a flexible digital environment that meets various requirements, enhancing the experience for all user categories and needs.

Responsive Design

Our website features a responsive design that automatically adapts to all device sizes, whether smartphones, tablets, or desktop computers, ensuring a comfortable browsing experience and easy access to content without the need for zooming in or out.

Text Alignment

Our website allows users to customize text alignment according to their preferences and needs, enhancing the reading experience and making content interaction easier. Users can adjust text alignment to the right, left, or center, ensuring a comfortable and seamless browsing experience.

Contrast and Color Inversion Options

Our website offers various contrast settings to accommodate all users’ needs, including:

Color Inversion: Enhances the clarity of text and visual elements.
Dark Contrast: Provides a comfortable reading experience, especially in low-light environments.
Light Contrast: Improves content clarity in bright environments.

These options enhance readability and make browsing more comfortable and accessible.

Smart Contrast

Our website features Smart Contrast, which automatically adjusts colors to improve the clarity of text and visual elements, ensuring a comfortable and easy reading experience, especially for users with visual impairments or color sensitivity.

Text Magnification

Our website allows users to enlarge text size to suit their needs, making content easier to read without affecting page formatting or display quality.

Text Spacing

Our website offers an option to adjust text spacing, enhancing readability and improving interaction with content. This feature is particularly beneficial for users with reading difficulties.

Cursor and Visual Guidance Tools

Our website includes features that improve browsing by enhancing visibility and content navigation, such as:

Large Cursor: Facilitates cursor tracking and enhances visibility for users with visual impairments.
Reading Mask: Helps users focus on one line at a time, reducing distractions and improving the reading experience.
Reading Guide: Adds a guiding line to assist users in tracking text while reading, making navigation between lines easier.

These tools provide a more comfortable and accessible browsing experience.

Line Height Adjustment

Our website allows users to adjust line spacing, improving text clarity and making reading more comfortable, particularly for those who prefer wider spacing for easier navigation and readability.

Animation Pause

Our website provides an option to disable animations, offering a more comfortable browsing experience, particularly for users sensitive to fast movements or visual disorders. This option helps reduce distractions and improve focus while browsing.

Hide Images

Our website allows users to hide images for a clearer text-based browsing experience or for those who find visual elements distracting, ensuring an easy reading experience without unnecessary visuals.

Dyslexia-Friendly Mode

Our website supports a special font designed for users with dyslexia, making text easier to read and reducing difficulties in distinguishing letters, ensuring a smoother and clearer browsing experience.

Highlight Links

Our website offers an option to highlight links, making them more distinguishable within the content and allowing users to identify and navigate them quickly and easily.

Tooltips

Our website provides visual and textual tooltips to assist users in understanding the functions of various elements and navigating the site easily, enhancing the user experience, especially for people with disabilities.

Saturation Control

Our website allows users to adjust the saturation level of colors to meet different visual needs, helping improve content clarity and browsing experience. Available options include:

Low Saturation: Reduces color intensity for a more comfortable visual experience.
High Saturation: Enhances visibility and distinction of visual elements.
Desaturated (Grayscale): Converts colors to grayscale to minimize visual clutter and improve focus.

Page Structure

Our website provides a clear structural map of different elements within each page, facilitating user navigation and understanding of content organization. This includes:

Headings (H1, H2, H3, etc.): Defines content hierarchy for easier reading.
Sections: Organizes website content into clear and distinguishable parts.
Links: Highlights all available links within the page for easy access.

These features offer a structured and user-friendly browsing experience, particularly for those using assistive technologies.

Page Reader

Our website includes a Page Reader feature, allowing users to listen to text content with clear audio, making information more accessible, especially for users with reading difficulties or visual impairments. This feature supports screen reader technologies for an enhanced browsing experience.

Accessibility Features Menu Magnification

Our website enables users to enlarge the Accessibility Features Menu, making it easier to browse options and activate the necessary features, especially for users with visual impairments.

Move Accessibility Features Menu

Our website allows users to reposition the Accessibility Features Menu from right to left and vice versa, providing a more flexible browsing experience tailored to individual preferences and needs.

Reset All Accessibility Settings

Our website allows users to reset all accessibility settings to default with a single click, making it easy to restore original configurations when needed.

Predefined Accessibility Modes

Our website offers predefined accessibility settings tailored to different user needs, making it easier to activate the required features quickly. These include:

Motor Impairment: Enhancements for easier navigation without using a mouse.
Blind Users: Screen reader support for effective website browsing.
Color Blindness: Customizable color settings to improve visual distinction.
Dyslexia-Friendly Mode: Adjusted fonts and spacing for better readability.
Low Vision Mode: Text magnification and increased contrast for better content visibility.
Cognitive Learning Support: Simplified interface and reduced distractions for improved comprehension.
Seizure & Epilepsy Mode: Disables animations and flashing effects to prevent triggers.
ADHD-Friendly Mode: Enhancements for focus, such as highlighting key elements and reducing visual clutter.

Sign Language Support

Our website provides support for Sign Language through interactive videos and tools, helping users with hearing impairments understand content and interact with the website more effectively.

Voice Commands

Our website includes Voice Command functionality, allowing users to interact with the site using their voice instead of clicking or typing, making navigation easier, especially for users with motor impairments or those who prefer voice interaction.

Search

Our website features an Advanced Search option, enabling users to quickly find the content and information they need with ease and efficiency.

Language Selection

Our website allows users to change the display language effortlessly, ensuring a smooth and comfortable browsing experience in their preferred language, enhancing accessibility for all user groups.

Browser Compatibility

Our website is fully compatible with modern and widely used browsers, including Chrome, Firefox, Apple Safari, and Microsoft Edge, ensuring a seamless and consistent user experience.

Sitemap

Our website provides a Sitemap, offering a structured overview of pages and sections, making it easier for users to navigate and find content quickly.

Virtual Assistant (Ask Hamad)

Our website features a Virtual Assistant (Ask Hamad), a smart tool designed to answer user inquiries and provide instant assistance, making it easier to access information, services, and track requests efficiently.

Live Chat

Our website offers a Live Chat feature, enabling users to interact with support teams in real-time, ensuring quick responses to inquiries and assistance with services.

Contact Us

Our website provides various communication options, including online forms, phone numbers, and email, ensuring users can easily reach the relevant support teams for assistance.

User Guide

Our website includes a comprehensive User Guide, explaining how to use available features and services, helping users navigate the website and maximize their experience efficiently.

Accessibility Services in Customer Happiness Centers

Dedicated Parking: Close and accessible parking spaces for People of Determination.
Mobility Assistance: Wheelchair access and ramps for easy movement.
Priority Service: People of Determination receive priority service to reduce wait times and enhance their experience.