Poll Archive
Monday April 27 2020
Options
Percentage
Respondents
Services for Individual
27.86
412
Services for Organizations
1.62
24
Smart Services Residency & Citizenship
16.29
241
Mobile App Download
5.61
83
Application Status
25.83
382
Happiness Centers
1.08
16
Open Data
3.04
45
Media Centre
0.41
6
Innovative Ideas Bank
0.07
1
E- participation
0.74
11
Live Chat "Ask Hamad"
15.42
228
FAQ
2.03
30
Thursday March 19 2020
Options
Percentage
Respondents
Yes
0
0
No
100
1
Friday November 1 2019
Options
Percentage
Respondents
Very useful
63.81
67
Useful
13.33
14
Not useful
9.52
10
I did not use
13.33
14
Tuesday October 15 2019
Options
Percentage
Respondents
I downloaded and used it
16.74
390
I downloaded it, but I did not use it
5.84
136
I heard about it, but I did not download it
16.39
382
Never heard about it
61.03
1422
Thursday July 4 2019
Options
Percentage
Respondents
Yes
68.13
98366
No
31.87
46009
Wednesday June 12 2019
Options
Percentage
Respondents
Very Satisfied
48.49
14102
Satisfied
27.59
8022
Neutral
14.95
4348
Dissatisfied
8.97
2609
Sunday May 5 2019
Options
Percentage
Respondents
Website
55.58
23366
ICA Smart Application
25.4
10681
Happiness Customer Centers
8.49
3569
Typing Offices
10.53
4427
Monday April 1 2019
Options
Percentage
Respondents
0 time
38.44
12716
1-5 times per month
41.89
13857
6-15 times per month
8.64
2857
More than 15 times per month
11.04
3651
Sunday March 3 2019
Options
Percentage
Respondents
I Know
27.62
10689
I know some of them
18.86
7301
I don’t know
53.52
20716
Monday February 4 2019
Options
Percentage
Respondents
Website
32.03
3284
Smartphone application
14.26
1462
Call Center
4.76
488
Customer Happiness Centers
2.05
210
Live Chat (Ask Hamad)
6.65
682
Our page on (Facebook)
0.36
37
Our Twitter page
0.2
20
Our page to help (Twitter)
0.18
18
Contact Director General
0.42
43
Our page on (YouTube)
0.2
21
Contact Us
2.5
256
Our page on (Instagram)
0.51
52
Innovative Ideas Bank
0.61
63
ID Card Status Service
31.52
3232
Self-service Kiosks
3.75
385
Thursday January 3 2019
Options
Percentage
Respondents
I know and used before.
40.45
19463
I know and I did not use.
21.4
10298
I do not know.
38.16
18361
Thursday December 6 2018
Options
Percentage
Respondents
Very Easy
47.98
12671
Easy
25.13
6637
Neutral
16.39
4328
Difficult
3.95
1042
Very Difficult
6.55
1729
Thursday November 1 2018
Options
Percentage
Respondents
Well aware
40.31
10683
Somewhat aware
17.93
4752
Neutral
17.98
4765
Not aware
14.13
3743
Absolutely unaware
9.65
2556
Monday October 1 2018
Options
Percentage
Respondents
Very adequate
31.48
9930
Enough
25.04
7898
Short
10.81
3409
Very short, need to extend
32.67
10307
Monday September 3 2018
Options
Percentage
Respondents
Very Satisfied
56.92
14048
Satisfied
24.4
6022
Neutral
12.22
3016
Dissatisfied
6.46
1594
Thursday August 2 2018
Options
Percentage
Respondents
Facebook
45.72
8476
Twitter
11.52
2135
Instagram
25.01
4636
YouTube
17.76
3293
Wednesday June 27 2018
Options
Percentage
Respondents
Yes
82.58
37021
No
17.42
7809
Friday June 1 2018
Options
Percentage
Respondents
Very clear
48.55
12482
Clear
27.04
6951
Neutral
12.98
3336
Unclear
11.44
2940
Tuesday May 1 2018
Options
Percentage
Respondents
I know
20.3
7229
I don’t know
79.7
28385
Sunday April 1 2018
Options
Percentage
Respondents
Very easy
46.42
12377
Easy
24.56
6548
Neutral
16.68
4449
Difficult
4.64
1237
Very difficult
7.7
2054
Thursday March 1 2018
Options
Percentage
Respondents
I have downloaded and used it
13.05
2942
I have downloaded but didn’t use it
4.46
1005
I know it but I didn’t download
16.9
3808
I don’t know it at all
65.59
14782
Thursday February 1 2018
Options
Percentage
Respondents
Very satisfied
53.65
10565
Satisfied
25.19
4961
Neutral
12.28
2418
Dissatisfied
3.41
672
Absolutely Dissatisfied
5.47
1078
Tuesday December 5 2017
Options
Percentage
Respondents
Very satisfied
49.64
12293
Satisfied
26.78
6631
Neutral
14.37
3558
Dissatisfied
3.25
806
Absolutely Dissatisfied
5.95
1474
Wednesday November 1 2017
Options
Percentage
Respondents
Very helpful
54.71
15265
Helpful
23.46
6544
Neutral
12
3347
Not helpful
9.84
2744
Sunday October 1 2017
Options
Percentage
Respondents
Website
33.76
5939
Smartphone application
11.14
1959
Call Center
7.52
1323
Customer Happiness Centers
1.32
233
Live Chat "Ask Hamad"
7.35
1293
Our page on “Facebook”
0.32
57
Our Twitter page
0.24
43
Our page to help "Twitter"
0.22
39
Contact Director General
0.47
82
Our page on "YouTube"
0.3
53
"Contact Us"
3.01
530
Our page on “Instagram”
0.29
51
Innovative Ideas Bank
0.3
53
ID Card Status Service
33.74
5935
Friday September 1 2017
Options
Percentage
Respondents
EmiratesID ' Centres
39.17
5898
Approved printing offices
9.93
1495
The e-form on Emirates ID website
21.57
3248
Mobile application
29.34
4418
Tuesday August 1 2017
Options
Percentage
Respondents
Website
51.71
2519
Print Media
4.17
203
Visual and Audio Media
1.27
62
Mobile Application
26.77
1304
Social Media
8.17
398
Brochures
0.43
21
Advertising
1.19
58
Call Center
6.28
306
Wednesday July 19 2017
Options
Percentage
Respondents
Yes
72.84
2256
No
27.16
841
Saturday July 1 2017
Options
Percentage
Respondents
I have
36.77
1241
I know some of them
22.55
761
I have not
40.68
1373
Thursday June 1 2017
Options
Percentage
Respondents
Very satisfied
63.31
6019
Satisfied
20.64
1962
Neutral
5.79
550
Not satisfied
10.27
976
Monday May 1 2017
Options
Percentage
Respondents
I know
20.52
1160
I know some
7.7
435
I do not know
71.78
4057
Saturday April 1 2017
Options
Percentage
Respondents
Very satisfied
67.22
5220
Satisfied
20.68
1606
Neutral
4.02
312
Not satisfied
8.09
628
Wednesday March 1 2017
Options
Percentage
Respondents
I know
28.23
788
I know some of them
15.41
430
I don’t know
56.36
1573
Wednesday February 1 2017
Options
Percentage
Respondents
Very helpful
72.96
5280
Helpful
17.6
1274
Neutral
3.74
271
Not helpful
5.69
412
Sunday January 1 2017
Options
Percentage
Respondents
I know and used before.
20.01
1936
I know and I did not use.
35.71
3455
I do not know.
44.27
4283
Thursday December 1 2016
Options
Percentage
Respondents
I have reviewed for accuracy
71.8
1785
I asked reviewing from the employee Printing Office
10.38
258
I have not reviewed the final despite of the necessity
8.69
216
I didn’t care about the importance of reviewing
9.13
227
Tuesday November 1 2016
Options
Percentage
Respondents
Emirates ID website
64.42
3627
Service centers (Urgent service)
7.5
422
Typing centers
14.69
827
Smart application of the Emirates Identity Authority
13.39
754
Saturday October 1 2016
Options
Percentage
Respondents
I have downloaded and used
19.98
794
I have downloaded but didn’t use it
4.05
161
I know it but I didn’t download
14.19
564
I don’t know it at all
61.78
2455
Thursday September 1 2016
Options
Percentage
Respondents
Very satisfied
53.87
3497
Satisfied
25.28
1641
Neutral
7.61
494
Dissatisfied
5.16
335
Absolutely Dissatisfied
8.09
525
Monday August 1 2016
Options
Percentage
Respondents
Very satisfied
61.52
5578
Satisfied
23.36
2118
Neutral
6.18
560
Dissatisfied
3.85
349
Absolutely Dissatisfied
5.1
462
Friday July 1 2016
Options
Percentage
Respondents
I know all of them
12.96
734
I know some of them
17.53
993
I do not know
69.51
3937
Wednesday June 1 2016
Options
Percentage
Respondents
Very fast
55.05
3534
Fast
25
1605
Neutral
8.13
522
Slow
4.31
277
Very slow
7.51
482
Sunday May 1 2016
Options
Percentage
Respondents
I know
18.05
2353
I don’t know
81.95
10681
Sunday April 3 2016
Options
Percentage
Respondents
clear
49.87
3084
Neutral
8.89
550
Very clear
32.73
2024
Unclear
8.51
526
Tuesday March 1 2016
Options
Percentage
Respondents
Very satisfied
61.89
6895
Satisfied
23.77
2648
Neutral
5.07
565
Not satisfied
3.82
425
Not satisfied at all
5.45
607
Monday February 1 2016
Options
Percentage
Respondents
Strongly agree
64.29
11051
Agree
22.96
3946
Neutral
4.47
768
Disagree
4.29
738
Strongly disagree
3.99
686
Friday January 1 2016
Options
Percentage
Respondents
I have
30.56
1783
I know some of them
23.82
1390
I have not
45.62
2662
Tuesday December 1 2015
Options
Percentage
Respondents
Very easy
51.05
3749
Easy
26.85
1972
Neutral
9.03
663
Difficult
6.03
443
Very difficult
7.04
517
Sunday November 1 2015
Options
Percentage
Respondents
Very satisfied
60.57
6010
Satisfied
25.02
2482
Neutral
4.67
463
Not satisfied
4
397
Not satisfied at all
5.74
570
Thursday October 2 2014
Options
Percentage
Respondents
Yes
68.89
6157
No
18.21
1627
Neutral
12.9
1153
Monday September 1 2014
Options
Percentage
Respondents
Very satisfied
58.06
4145
Satisfied
24.85
1774
Neutral
5.22
373
Not satisfied
5
357
Not satisfied at all
6.86
490
Friday August 1 2014
Options
Percentage
Respondents
Strongly agree
49.57
4642
Agree
27.29
2555
Neutral
7.71
722
Disagree
7.72
723
Strongly disagree
7.71
722
Tuesday July 1 2014
Options
Percentage
Respondents
Excellent
71.3
2932
Good
18.58
764
Accepted
10.12
416
Sunday June 1 2014
Options
Percentage
Respondents
Improving Services
33.22
1079
Promoting services
6.5
211
Expanding the ID Card’s use
60.28
1958
Thursday May 1 2014
Options
Percentage
Respondents
2 Days
23.25
1531
4 Days
9.33
614
7 Days
13.53
891
14 Days
11.86
781
more
42.03
2767
Tuesday April 1 2014
Options
Percentage
Respondents
Excellent
68.32
6051
Good
19.22
1702
Acceptable
5.58
494
Poor
6.89
610
Thursday March 27 2014
Options
Percentage
Respondents
Strongly agree
63.28
5831
Agree
23.54
2169
Neutral
5.49
506
Disagree
3.56
328
Strongly disagree
4.12
380
Saturday February 1 2014
Options
Percentage
Respondents
Excellent
63.61
3956
Good
21.93
1364
Needs development
7.09
441
Poor
7.36
458
Wednesday January 1 2014
Options
Percentage
Respondents
Strongly agree
50.55
3786
Agree
29.19
2186
Neutral (Don’t know)
10.13
759
Disagree
4.66
349
Strongly disagree
5.47
410
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