Overview of the Package
"Usrati Package" is the first proactive governmental platform of its kind, managed by the Federal Authority for Identity, Citizenship, Customs, and Port Security, and developed by the Telecommunications and Digital Government Regulatory Authority in collaboration with relevant federal and local authorities. It aims to offer a wide range of proactive services to Emirati citizens, supporting family establishment, ensuring their needs, and maintaining family stability.
Currently, " Usrati Package" offers a series of proactive services reflecting the genuine concept of quality of life. These services include documenting marriage contracts, updating family data, applying for marriage grants, and services related to property ownership, housing support, prenatal care, vaccination appointments, and school enrolment for children. These services are offered without the need to request them.
This package reflects the authority's commitment to quickly responding to the leadership’s guidance on improving services and offering them proactively without needing a request. It aims to increase citizens’ happiness and improve their quality of life. The package follows the principles of the UAE Government's "Promise of Future Services" and aligns with the UAE's strategic vision for government services. It also helps achieve the goals of "We the UAE 2031" and the UAE Centennial 2071, supporting the country's leadership and boosting its competitiveness in government services both regionally and globally.
How to access the services
All services under " Usrati Package" are proactive. When an event such as a marriage occurs, the individual receives an automatic notification with a link to the required service (e.g., updating family data). Upon clicking the link, the citizen can proceed with the payment without submitting additional documents. For more information, refer to the FAQ section: https://usrati.gov.ae/family/#/faq
List of Services
- Download the marriage certificate.
- Issuance/update of family data.
- Apply for a marriage grant.
- Group wedding events.
- Apply for housing support.
- Pregnancy care (Coming Soon).
- Mabrook Ma Yak" (Congratulations on your newborn).
- Apply for paternity/maternity leave.
- Apply for child allowance.
- Child growth survey.
- Apply for a school seat in public schools.
- Childcare (Coming Soon).
This package underscores the Authority’s commitment to swiftly responding to the wise leadership’s directives to develop and provide services proactively without request, thereby enhancing citizens’ happiness and improving their quality of life. It embodies the principles of the UAE Government’s Future Services Promise and aligns with the strategic vision for government services in the UAE. Additionally, it supports the goals of UAE Vision 2031 and the UAE Centennial 2071, boosting the country’s leadership and competitiveness in government services both regionally and globally.
Objectives of the Package
The package aims to offer a range of diverse proactive services to citizens planning to marry, starting from documenting the marriage contract to issuing new family data. It also includes housing support services, childbirth, and reserving school seats, all proactively provided without requiring any service requests or document uploads.
Usrati is an exemplary model of a new generation of proactive government services, providing services to citizens through the Usrati platform as soon as they are due, without needing requests or filling out forms. This approach enhances citizens’ quality of life, saves them time and effort, increases their happiness, and fulfills their aspirations and dreams.
Service Phases
The service is proactive and triggered as soon as it is due, notifying users of the required services automatically. For example, upon marriage, the husband is notified with a link to the family data issuance service, requiring only the payment of service fees without any attachments.
Track your request
Citizens can track the status of their " Mabrook Ma Yak " service through the " Usrati " platform or via the following link: https://usrati.gov.ae/family/#/nbb/tracking
Alternatively, by accessing the platform and clicking on the dashboard.
List of Services Related to the Package
Downloading the marriage certificate
Issuing/updating family data
Applying for a marriage grant
Mass weddings
Applying for housing support
Pregnancy care (coming soon)
Mabrook Ma Yak
Applying for paternity/maternity leave
Applying for child allowance
Child growth survey
Applying for an educational seat for your child in public schools
Child care (coming soon)
Public opinion survey
