10 March 2019, Issue 186

ICA Newsletter

Al Shamsi: Sustainability and Competitiveness Require Avoiding Routine and Thinking out of the Box

HE Ali Mohammed Al Shamsi, Chairman of the Federal Authority for Identity and Citizenship highlighted the importance of innovation and creativity for enabling institutions to harmoniously keep up with the massive developments and advances, which are experienced in our world today. These developments are specifically seen in the technology, smart and e-transformation and transition to artificial intelligence to develop the services towards unprecedented horizons that seemed a fantasy only a few years ago.

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Achivements

2019
ICA's has won three awards in the fifth cycle of "Mohammed bin Rashid Government Excellence Award", under the Sheikh Khalifa Government Excellence Program.



2018
Four of the ICA's customer happiness centers for ID services have been conferred the 5-star rating as per the international rating system for services adopted by the Government.



2018
ICA has achieved 100% compliance with the criteria of transforming its services to smart and electronic services, based on the findings of the report of the Smart Government Enablers Indicators annual evaluation 2017, issued by the Telecommunications Regulatory Authority ("TRA").